Administrative Burden Scale
The Better Government Lab at the McCourt School of Public Policy at Georgetown University has developed a new scale for measuring the experience of burden when accessing public benefits. They offer both a three-item scale and a single-item scale, which can be utilized for any public benefit program. The shorter scales provide a less burdensome…
The document introduces a validated administrative burden scale developed by the Better Government Lab to measure user experiences with government programs, specifically tested with SNAP users.
It features both a three-item and a single-item scale, both of which outperform existing federal customer experience measures in explaining variation related to inequality, and is adaptable, available for use, and undergoing further validation and peer review.
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