The Public Benefits Studio Research Snapshot
A research snapshot summarizing early findings from outreach and discovery work to identify high-impact opportunities for improving public benefits delivery, with an initial focus on notifications.
This brief documents exploratory research and interviews with agencies and partners to assess where shared tools or standards could most effectively improve how people receive and act on benefits communications.
It explains why improving notifications (e.g., SMS and email) emerged as the most promising near-term investment due to strong evidence of impact, low technical barriers, and the ability to deliver value without deep integration into legacy systems. The snapshot also discusses tradeoffs between centralized shared services versus decentralized standards and best practices, and outlines next steps such as prototyping, piloting, and co-designing implementation playbooks with agencies.
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