The Missed Opportunity in Online Benefits Applications: Mobile First
The ubiquity of mobile devices makes it imperative to build “mobile first” services, i.e. services built with the expectation that they will primarily be accessed on mobile devices. This article also outlines important considerations and suggestions for implementing mobile-first user interfaces.
The article discusses how many online benefits applications in the U.S. fail to prioritize mobile accessibility, despite most applicants relying on smartphones.
It highlights that designing applications with a mobile-first approach could significantly improve access and user experience for people seeking public benefits.
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