Simple Changes Can Make a Big Difference for Clients Accessing Government Benefits
Our work with Pennsylvania to implement user experience and user interface changes shows that innovation can be easier to implement than it might seem.
The article discusses how small, user-centered changes to government benefit application processes can significantly improve access for clients.
It highlights examples from Code for America’s work, such as simplifying language, reducing paperwork, and leveraging technology, which have led to increased enrollment and better client experiences.
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