MyFile: A Collaborative and Open-Source Approach to Transforming Public Service Delivery
This report details the development and deployment of My File, an open-source digital document management tool designed to help individuals securely store and share documents needed to access public services.
The report highlights how My File, created by New America’s Digital Impact and Governance Initiative (DIGI), supports families, especially those experiencing housing instability, by streamlining document submission for public services.
It covers the tool’s open-source development, pilot with NYC Opportunity and Baltimore, and key benefits like reduced processing times, user-centered design, and flexibility for replication by other jurisdictions. The report also emphasizes the importance of cross-sector collaboration and sustainable open-source governance to drive long-term impact.
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