Resource Human-Centered Design

Listening to SNAP Participants to Improve Access to the Expanded Child Tax Credit

Well-designed, user-focused tools that allow for simple application are key to ensuring that families most in need receive the Child Tax Credit. Reaching these households will require a robust effort from the IRS to create user-friendly tools in partnership with organizations with a direct connection to eligible recipients.

Published Year: 2021

The document examines the impact and challenges of accessing the expanded Child Tax Credit (CTC) for low-income families, especially those receiving SNAP, after the American Rescue Plan.

It finds that while the expanded CTC could greatly reduce child poverty, many eligible families face barriers such as lack of awareness, confusion about eligibility, and difficulties with tax filing or updating information. The report recommends user-friendly IRS portals, clear messaging, and partnerships with trusted organizations to improve access for vulnerable families.