Human-Centered Change Management Webinar & Presentation
This webinar shares a human-centered approach to change management — from product design to implementation.
Driving meaningful change in public services is difficult. Without a robust approach to change management that considers the implementation environment, even the most innovative tools and products can end up on the shelf. What approaches might bridge the gap between great product design and real-world, sustainable change?
In this webinar, Public Policy Lab’s Design Strategy Director, John Buckley, shares a human-centered approach to change management — from product design to implementation. John shares a recent project case study that required a unique cross-agency implementation effort with NYC Health+Hospitals and the NYC Administration for Children’s Services Division of Prevention Services.
Drawing from over a decade of experience leading human-centered design initiatives to improve public services, this webinar includes learnings, best practices, and tools used by the Public Policy Lab team.
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Healthcare Communications Flowchart
This chart is based on the flow of infection control information from national and state guidance down through healthcare systems and facilities, ultimately reaching frontline healthcare workers.
