How Human-Centered Is our Social Safety Net?
This article discusses Code for America’s research into the user experience of applying or Medicaid, SNAP, TANF, WIC, and LIHEAP in the United States. They found that user experience applying for benefits programs varies greatly by (and often within) each state.
The article examines how well the U.S. social safety net serves people in need, focusing on the importance of human-centered design in government services.
It highlights barriers such as complex applications and digital divides, and suggests that making systems more accessible and responsive can improve outcomes for vulnerable populations.
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