Helping Government Agencies Understand and Invest in Their Capacity for Digital Delivery
The Digital Service Network worked closely with stakeholders from the Texas Education Academy (TEA) to develop resources for a structured approach in helping identify and better understand core challenges in government digital delivery.
Government teams face complex challenges as they work to digitally deliver public services, programs, and benefits. Such challenges include outdated technologies, a workforce with a wide range of technical expertise, competing policy and programmatic priorities, resistance to new ways of working, and more.
In this context, and in the Digital Service Network’s (DSN) role as a convener of government digital service teams and practitioners, we have had many people in government ask for tools and strategies that can help:
- Assess gaps in their current approaches to and capacity for useful, intuitive, interoperable, and secure digital delivery from conception to deployment and maintenance; and
- Collaboratively develop and advocate for recommendations their organizations can implement to begin closing those gaps.
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Content related to this resource:
Interview Template Digital Delivery Assessment
This interview template includes questions designed to help teams conduct exploratory, semi-structured interviews with government stakeholders involved in program delivery to gather information that can help them evaluate the status quo of digital delivery in their organization.
Problem Identification & Definition Workshop Facilitation Guide
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
Problem Identification & Definition Workshop Miro
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
