Resource Human-Centered Design Forms

Distributing Labor in Forms Through Human-Centered Design

Explore how the hidden distribution of labor informs shapes power and access, revealing what design decisions mean along the way.

Organizations: Beeck Center for Social Impact + Innovation, Digital Service Network, Code for America, Public Policy Lab, Civil Legal Design
Authors: Rachael Zuppke, Molly Graham
Published Year: 2025
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This a video recording of one of the many conference presentations at FormFest 2025, a free virtual event that showcases governments working to make services accessible to everyone through forms.

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