Digital Services Playbook
The Digital Services Playbook by the U.S. Digital Service outlines 13 essential principles for effective digital projects. The 13 key "plays" are drawn from successful practices from the private and public sectors. The playbook aims to help government agencies create user-centric, efficient digital services that meet citizens' needs and enhance overall delivery.
The Digital Services Playbook by the U.S. Digital Service outlines essential principles for effective digital projects. These include understanding user needs, addressing the entire user experience, prioritizing simplicity, using agile practices, aligning budgets and contracts, appointing accountable leaders, assembling experienced teams, adopting modern technology stacks, deploying in flexible hosting environments, automating testing and deployments, managing security and privacy, leveraging data-driven decisions, defaulting to openness, and fostering collaboration. By following these “plays,” government agencies can create user-centric, efficient digital services that meet citizens’ needs and enhance overall delivery.
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