10x’s CX Portfolio: Improved customer experience
The portfolio page outlines federal projects focused on elevating how people interact with government services by prioritizing user needs, accessibility, equity, and consistency across agencies.
10x frames its CX work as a way to balance user-centric design with regulatory, reporting, and systems constraints across the federal government.
Featured projects include tools to debias AI datasets, improve tribal engagement, surface resident feedback in federal housing, assist disadvantaged businesses in procurement, expand language access, and better serve repeat disaster survivors. The portfolio underscores that good customer experience isn’t optional in government—if people don’t trust or understand a digital service, it fails regardless of how technically well it’s built.
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