Resource Human-Centered Design Service Design

10x’s Benefits Eligibility and Delivery Portfolio

This page describes the agency’s investments in digital tools and services aimed at reducing friction in how people find, apply for, and maintain eligibility for federal benefits.

Published Year: 2024

The page frames the challenges voters face when trying to navigate multiple benefit programs administered by different agencies, especially during life-stress events, and positions 10x as building shared infrastructure to simplify that experience.

It lists active projects like the Benefits Finder, Benefits eligibility APIs, Notify.gov (for sending timely alerts via SMS or email), and secure document storage to ease verification burdens. These tools help states and federal agencies collaborate better, delivering more consistent, user-centered benefits systems without forcing participants to piece together disjointed interfaces.