WaTech Resident Portal Roadmap – Vision & Goals
A strategic roadmap outlining the vision, goals, and measurable success criteria for building a unified, resident-centered digital portal for Washington State services.
This document defines the vision for the WaTech Resident Portal as transforming and personalizing how residents interact with state government, supported by a structured roadmap with clear goals, objectives, and performance metrics.
It establishes five core goals—including serving all residents, connecting services across agencies, improving digital experience, maintaining trust, and increasing awareness of services—each tied to measurable indicators such as usability, adoption, data sharing, and satisfaction.
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