Resource Human-Centered Design Forms

Integrated Benefits Form Design from the Front Lines

See how Arizona centered eligibility workers in the design of an integrated benefits application, making it smoother for clients and staff.

Organizations: Beeck Center for Social Impact + Innovation, Digital Service Network, Arizona Department of Economic Security, Code for America

Authors: Sharon Bautista, Rocio Rodarte, Karla Ramirez, Rosa Olivas

Published Year: 2025

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This is a video recording of one of the many conference presentations at FormFest 2025, a free virtual event that showcases governments working to make services accessible to everyone through forms.