Digital Identity Community of Practice 2025 Q2 Meeting: Client Support Models in Digital Identity
The Digital Benefits Network's second Digital Identity Community of Practice quarterly call centered exploring client support models in digital identity and an update on the Balance ID project.
The Digital Benefits Network (DBN) held its second quarterly call for its Digital Identity Community of Practice on Thursday April 17, 2025. The call focused around exploring client support models in digital identity.
Special guests included Connie LaSalle of the National Institute for Standards and Technology (NIST) who shared an update on the Balance ID project, a collaboration between NIST, the Center for Democracy and Technology, and the DBN, and Community of Practice Member Erica Seery of MyMassGov who shared the department’s approach to digital identity and client support models.
The call wrapped with members sharing insights gained during discussion groups (not recorded) and announcements and upcoming events.
Session links include:
Balance ID Digital Identity 101 Publication
Balance ID Project
AI Powered Rules as Code Summary and Key Takeaways
Kick Off Recap
Prioritizing Access and Safety Q&A on Service Design in Digital Identity
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Content related to this resource:
Digital Identity 101: An Introduction to Digital Identity in Public Benefits Programs (Draft)
This introductory guide explains the core concepts of digital identity and how they apply to public benefits programs. This guide is the first part of a suite of voluntary resources from the BalanceID Project: Enabling Secure Access and Managing Risk in SNAP and Medicaid.
Prioritizing Access and Safety Q&A on Service Design in Digital Identity
The Digital Benefit Network's Digital Identity Community of Practice held a session to hear considerations from civil rights technologists and human-centered design practitioners on ways to ensure program security while simultaneously promoting equity, enabling accessibility, and minimizing bias.
Recap: Digital Identity Community of Practice Kick-Off
The Digital Identity Community of Practice kick-off event featured key resources, a new research publication on account creation and identity proofing, and insights from multiple speakers.
