AI Translation Assistants for Unemployment Insurance Benefits
Learn how to use generative AI to quickly create unemployment insurance translations that are accurate, easy to understand, and tailored to your state.
Accurately translating complex public benefits information into plain language is an ongoing challenge for government agencies. Drawing from New Jersey’s groundbreaking work in unemployment insurance modernization, this toolkit offers a proven framework for combining human expertise with generative AI to create accurate, accessible, and culturally relevant translations at scale.
Through a partnership between the New Jersey Department of Labor and Workforce Development (NJDOL) and U.S. Digital Response (USDR), this toolkit provides practical resources for implementing a human-centered approach to language access, including guidance on leveraging generative AI to accelerate translation while maintaining quality. The methods outlined have demonstrated remarkable results in New Jersey, reducing application times by 80% and achieving parity in completion rates between English and Spanish speakers.
Whether you’re modernizing an existing benefits system or building new services, this toolkit offers a blueprint for creating truly accessible public services that work for everyone.
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