Gathering feedback with customer panels
To improve the .gov registrar, 18F and CISA created customer panels to gather feedback, opinions, and suggestions. Using a customer-centric approached enabled 18F and CISA to identify areas for improvement, build a product roadmap, and establish relationships with users.
This non-academic article focuses on how the federal government, cities, towns, and other groups obtain a .gov domain for their websites. Many .gov domains are managed by the Cybersecurity and Infrastructure Security Agency (CISA). Learn how 18F helped CISA build a customer panel to gather feedback from current customers as part of building a new website for the .gov registrar.
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