• 

  Management

  The Move to Digital Government Requires More Than Just Tech

  Processes, power and people are also crucial elements.

  • Beeck Center for Social Impact + Innovation
  • 2022

• 

  Management

  Toward Sound, Explicit Theories of Change for Digital Service Teams

  The Digital Service Network is publishing two essays to kick-start new (or super-charge existing) theories of change for government Digital Service teams.

  • Beeck Center for Social Impact + Innovation
  • 2023

• 

  Management

  Executive Order No. 614: Establishing the Digital Accessibility and Equity Governance Board

  Executive Order in the Commonwealth of Massachusetts establishing the Digital Accessibility and Equity Governance Board

  • Commonwealth of Massachusetts
  • 2023

• 

  Strategy

  City of San Jose IT Department Generative AI Guidelines

  Guidelines on the use of generative AI in the City of San Jose, CA.

  • City of San Jose
  • 2023

• 

  Strategy

  City of Syracuse Procurement Transformation Process Mapping

  City of Syracuse's iterative procurement lifecycle process mapping

  • City of Syracuse

• 

  Talent + Hiring

  Head of Engineering

  This is a job description for the role of Head of Engineering from the Canadian Digital Service (CDS).

  • Canadian Digital Service (CDS)

• 

  Management

  State of Arizona Strategic Enterprise Technology Organizational Chart

  Organizational chart for the State of Arizona Strategic Enterprise Technology (ASET).

  • State of Arizona Strategic Enterprise Technology (ASET)
  • 2024

• 

  Talent + Hiring

  Head of Design

  This is a job description for the role of Head of Design from the Canadian Digital Service (CDS).

  • Canadian Digital Service (CDS)

• 

  Management

  British Columbia’s Digital Code of Practice Engagement Platform

  Screenshot of the British Columbia's Digital Code of Practice Engagement Platform.

  • Government of British Columbia
  • 2023

• 

  Talent + Hiring

  Head of Outreach

  This is a job description for the role of Head of Outreach from the Canadian Digital Service (CDS).

  • Canadian Digital Service (CDS)

• 

  Policy

  State of New Jersey Bill A5728: Establishes New Jersey Innovation Authority

  A New Jersey legislative bill establishing the New Jersey Innovation Authority to institutionalize digital modernization, service design, and technology innovation across state government.

  • State of New Jersey
  • 2025

• 

  Change Management

  Using Live Chat to Meet Constituent Needs in New Jersey: A Digital Service Network Spotlight

  The Digital Services Network (DSN) spoke with the director of OOI’s Business Experience Initiative, E.J. Kalafarski, the director of Business Experience for the State, Jessica Lax, and product manager, Joe DeLaTorre, to learn about Business.NJ.gov’s live chat feature.

  • Beeck Center for Social Impact + Innovation
  • 2024