The Digital Service Network is publishing two essays to kick-start new (or super-charge existing) theories of change for government Digital Service teams.
Washington Technology Solutions (WaTech) launched a three-year (2024-2026) strategic plan centered around three key goals: optimize service delivery for customers, cultivate an flexible and innovative workplace, and establish WaTech's role as a statewide technology leader.
A policy directive that establishes standards and guidance for federal executive agencies to manage, secure, and deliver public websites and digital services that are user-centered, accessible, and data-driven.
The Digital Services Network (DSN) spoke with Connecticut’s digital program manager, Max Gigle, and Director of Digital Government and Operational Excellence David Labbadia, to learn more about the team’s human-centered approach to developing Business.CT.gov as the first step on the path toward an “all-digital government.”
The “Start Small” approach encourages agencies to begin with targeted, manageable improvements in their WIC application process before expanding changes more broadly, fostering easier implementation and measurable early successes.
A blog post offering four distinct types of visualization maps that help digital project teams quickly build shared understanding and alignment when starting new work.
This annual report highlights the department’s progress in expanding broadband access, enhancing cybersecurity, modernizing IT services, and promoting digital equity across the state.
North Carolina Department of Information Technology (NCDIT)
This impact report showcases how the city used technology to expand digital equity, modernize services, and responsibly deploy emerging tech to better serve New Yorkers.
New York City Office of Office of Technology and Innovation (OTI)
