Topic: Management
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Hiring Question Bank for Digital Service Teams
A toolkit with interview questions for digital service teams hiring digital talent to leverage.
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City of Boston MBTA Passport Program Infographic
Infographic to publicize City of Boston Massachusetts Bay Transportation Authority's (MBTA) Passport Program
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City of Boston Interim Guidelines for Using Generative AI
Interim guidelines for the use of generative AI in the City of Boston, MA.
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State of Arizona Strategic Enterprise Technology Organizational Chart
Organizational chart for the State of Arizona Strategic Enterprise Technology (ASET).
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Head of Design
This is a job description for the role of Head of Design from the Canadian Digital Service (CDS).
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Head of User Experience
This is a job description for the role of Head of User Experience from the Commonwealth of Pennsylvania.
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Head of User Experience And Service Design
Maryland's Family and Medical Leave Insurance (FAMLI) job description for Head of User Experience And Service Design.
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Sharing Federal Digital Services with the Other Layers of Government
The U.S. and Canadian governments are both considering legislation to enable it.
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The Growth & Best Practices of Municipal Digital Service Teams
A report based on interviews with municipal digital service leaders and key takeaways in creating and maintaining a successful DS team.
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WaTech Resident Portal Roadmap – Vision & Goals
A strategic roadmap outlining the vision, goals, and measurable success criteria for building a unified, resident-centered digital portal for Washington State services.
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Austin Transportation and Public Works DTS Essentials: A top-to-bottom tour of who we are and how we work
An internal overview presentation showcasing Austin Transportation and Public Works’ Data & Technology Services team, its structure, values, and approach to delivering modern digital government services.
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State of California Code Section 12815: Establishes the Office of Data and Innovation
A California Government Code section establishing the Office of Data and Innovation (ODI) and authorizing it to improve digital service delivery, data governance, and modernization across state government.