The first edition of this storytelling series explores the critical role of cognitive accessibility in digital government services through the personal experiences of a scholar and a mother navigating a complex bureaucracy.
The article examines the impact of digital interfaces on welfare state administration, focusing on the UK's Universal Credit system and the design elements that shape user interactions and behavior in an "interface first" bureaucracy.
The Digital Benefits Network's second Digital Identity Community of Practice quarterly call centered exploring client support models in digital identity and an update on the Balance ID project.
An event recap from one of FormFest 2024's breakout sessions featuring speakers from Digital Service Teams across the United States and the Department of Veteran Affairs.
Medicaid and SNAP have reduced racial and ethnic disparities in healthcare access and food security, but some administrative and eligibility policies continue to create inequitable barriers.
This study investigates how administrative burdens influence differential receipt of income transfers after a family member loses a job, looking at Unemployment Insurance, Temporary Assistance for Needy Families, and the Supplemental Nutrition Assistance Program.
