The first edition of this storytelling series explores the critical role of cognitive accessibility in digital government services through the personal experiences of a scholar and a mother navigating a complex bureaucracy.
How can governments use artificial intelligence (AI) to advance digital accessibility? During this roundtable, Andrew Merluzzi, AI Innovation + Incubation Fellow at the Beeck Center for Social Impact + Innovation, shared some applications of AI in digital accessibility. Attendees discussed which applications are most promising, which seem too difficult or risky, and how their agencies could start experimenting with AI.
Usability testing offers the opportunity to observe and learn from real users, enabling governments to iterate design to meet user needs. In this session Rua Williams, Assistant Professor in the School of Applied and Creative Computing from Purdue University, shared more about their research and practical steps government practitioners can take to conduct more inclusive and ethical usability testing. Attendees discussed partnering with disabled users in ways that are respectful, effective, and sustainable.
The first panel at the Beeck Center’s Accessibility Jam event was captured in a graphic recording to enable more people to access the information from the event.
This publication offers a starting point into the current research and practice landscape on data interoperability for public benefits administration. It identifies key takeaways for those looking to advance such efforts in their jurisdiction. In particular, it pinpoints what the research reveals about key challenges benefits agencies face, as well as recommendations for addressing those challenges and examples of states and localities that have done so.
Recapping the work and achievements of the Digital Benefits Network (DBN), Digital Service Network (DSN), and the State Chief Data Officers Network (CDO) in 2025.
With a federal accessibility deadline approaching, the Beeck Center convened government leaders to turn compliance pressure into lasting digital inclusion.
DGN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources + examples we host in the Digital Government Hub in context.
This article examines the historic structural changes to the Supplemental Nutrition Assistance Program (SNAP) enacted through H.R. 1 and their potential consequences for public health and food security.
This blog summarizes an event exploring how the City of Boston and Washington State are designing and implementing Single Sign-On (SSO) systems to simplify access to government services.
