Resource User Research

What we learned from talking to 27 families about their experiences applying for child care benefits

This post explores the lessons learned and opportunities for improvement from USDR's research on families' experiences as they navigate the child care journey.

Author: Raph Lee
Published Year: 2022

The post summarizes a report published in 2022 proposing a common framework to help conceptualize, prioritize, and reason about key steps in families’ experiences as they navigate the child care journey. It explores each phase of this journey in-depth to highlight what’s working well and suggest opportunities for improvement.Â