Resource Human-Centered Design Customer Experience (CX)

Summer of CX Webinar Series: Principles to Improve CX

This webinar discusses the White House Executive Order and federal agency guidance for improving customer experience in public benefit programs.

Organizations: Beeck Center for Social Impact + Innovation, Digital Benefits Network
Authors: Mai Do, Brett Gleason, Rachael Carson, Jennifer L. Phillips
Published Year: 2024
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Learn more about the White House Executive Order and federal agency guidance for improving customer experience. Hear from federal and state leaders about key strategies to enhance service delivery, streamline processes, and foster trust in public benefit programs. Ideal for state administrators dedicated to high quality customer experience in public benefit programs.

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