Strategies for Improving Public Benefits Access and Retention
The Urban Institute's report outlines actionable approaches for state governments and organizations to enhance the accessibility and retention of public benefit programs, focusing on service delivery, policy reforms, and technological advancements.
This comprehensive report identifies 30 strategies, organized into 10 overarching categories, aimed at increasing access to public benefits.
These categories include treating clients with dignity, engaging communities, conducting data-driven outreach, simplifying application and recertification processes through technology, adopting practical phone call procedures, reducing program siloes, revising burdensome policies, streamlining renewals, expanding eligibility and benefits, and partnering with civic technology entities. The report emphasizes the importance of state-level interventions and the role of philanthropy in supporting sustainable implementation. While focusing on Illinois, the strategies presented are applicable nationwide, offering a roadmap for stakeholders to improve benefit uptake and retention among eligible populations.
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