Proof Points for Human-Centered Benefits Administration
Code for America’s Integrated Benefits Initiative has been working in partnership with the State of Colorado to demonstrate how user-centered approaches lead to measurably better delivery of safety net programs. This article describes their work with the state of Colorado in simplifying how clients report common life changes that can affect their eligibility.
The document discusses the importance and effectiveness of human-centered approaches in public benefits administration, highlighting how these methods improve access, efficiency, and user satisfaction.
It provides evidence and case studies demonstrating that simplifying processes, leveraging technology, and prioritizing user experience lead to better outcomes for both agencies and the people they serve.
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