Four Lessons from Our Journey to Deliver Human-Centered Integrated Benefits
Code for America partnered with the CBPP, Civilla, and Nava to launch the Integrated Benefits Initiative, testing and piloting human-centered approaches to improve outcomes and learn what an optimal safety net could look like. This article describes key takeaways from short-term pilots implemented as part of this project.
The document outlines four key lessons learned by Code for America in their efforts to deliver human-centered, integrated benefits systems.
It emphasizes the importance of designing with users, collaborating across agencies, leveraging technology thoughtfully, and continuously iterating based on feedback to improve public benefits delivery.
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