Complexity, errors, and administrative burdens
Errors in administrative processes are costly and burdensome for clients but are understudied. Using U.S. Unemployment Insurance data, this study finds that while automation improves accuracy in simpler programs, it can increase errors in more complex ones.
The article analyzes how complexity in program rules, claimant circumstances, and automation in the U.S. Unemployment Insurance system contribute to administrative errors and increased burdens.
It finds that higher complexity and automation, especially when combined, lead to more errors rather than reducing them, emphasizing the importance of thoughtful policy and technology design to minimize administrative burdens.
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