Civic Service Design Tools & Tactics
Website with various articles regarding civic service design tools and tactics, case studies, and other articles.
Governments are embracing design — not as a trend, but as a way to transform how we deliver services and information to the public.
Civic Service Design Tools + Tactics is an introduction to service design for public servants, and a set of practical ways to include design methods in your work.
Use this collection of tools and tactics to see your service in context, talk with people who use it, and try out ideas in low-risk ways.
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