Accessibility Plain Language Tools: Write with Community in Mind A practical toolkit that provides plain-language writing resources, checklists, and guidance to help government and public-service teams write content that is clear, accessible, and centered on community needs. NYC Mayor’s Office for Economic Opportunity2025
User Research Civic Service Design Tools & Tactics Website with various articles regarding civic service design tools and tactics, case studies, and other articles. NYC Mayor’s Office for Economic Opportunity2017
