Cell Phones as a Safety Net Lifeline
Eligible people struggle to maintain their case status for critical safety net services, often due to administrative hurdles and poor communication. Code for America piloted text message reminders to support Louisianans, which helped clients avoid costly churn. Text messages are an underrated, efficient solution for human service agencies to meet client expectations and improve case…
The document discusses how access to cell phones serves as a critical safety net for low-income individuals, enabling them to connect with essential services, job opportunities, and support networks.
It highlights the importance of programs like the federal Lifeline program, which helps make cell phone access more affordable, and emphasizes the role of digital connectivity in promoting economic stability and social inclusion.
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