Intended Audience: State/Provincial Government: Executive Branch
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How we’re building GC Forms: Our 4 accessible approaches
Blogpost from the GC Forms product team sharing thoughts and tips on the team’s 4 approaches to building in accessibility from the start
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Investigating the Structures and Budgets of Digital Service Teams
Presentation covering the findings of a research study analyzing the structural and budgetary layout of of eleven US-based Digital Service Teams (DSTs) at the municipal, county, and state levels.
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Executive Summary: SNAP Waivers and Adaptations During the Covid-19 Pandemic: A Survey of State Agency Perspectives in 2020
Based on state agency survey responses, this report summarizes key findings from the first calendar year of pandemic response and provides policy considerations for the future of SNAP.
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Data drive updates to state unemployment insurance systems
This article highlights how state unemployment insurance (UI) agencies are leveraging data to modernize systems and enhance access for unemployed workers.
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FormFest 2024 Recap: Education Forms from Preschool to College
An event recap from one of FormFest 2024's breakout sessions featuring speakers from South Carolina and the U.S. Department of Education.
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Digital Benefits Wishlist
The Digital Benefits Wishlist collects on tools, resources, or policy changes needed to improve benefits delivery.
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Digital Authentication and Identity Proofing in Supplemental Nutrition Assistance Program (SNAP) Applications
This page includes data and observations about authentication and identity proofing steps specifically for online applications that include SNAP.
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18F Eligibility APIs Initiative
Github page with 18F’s project documentation and task management efforts.
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Building Bridges: The Power of IT-Digital Service Collaboration in Arizona’s Government Service Delivery
To kick off the Digital Service Network’s (DSN) summer event series, Let’s Get Digital, the DSN heard from the State of Arizona on their efforts to transform government services through a strong collaboration between information technology (IT) and digital service functions.
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mRelief at Policy2Code Demo Day at BenCon 2024
The team conducted experiments to determine whether clients would be responsive to proactive support offered by a chatbot, and identify the ideal timing of the intervention.
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Form Accessibility Improvements
This session from FormFest 2024 focuses on accessibility, featuring British Columbia’s work to improve legal form usability and tips from the Wisconsin Department of Public Instruction on making forms more accessible overall.
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State Software Budgeting Handbook
Handbook by 18F designed for executives, budget specialists, legislators, and other “non-technical” decision-makers who fund or oversee state government technology projects that receive federal funding and implement the necessary technology to support federal programs. It aids in setting projects up for success by asking the right questions, identifying the right outcomes, and equally important, empowering decision-makers with a basic knowledge of the fundamental principles of modern software design.