This study found that using state-specific names for Medicaid programs increased confusion and reduced both positive and negative opinions about the program.
A case study on how North Carolina leveraged human-centered design, interagency collaboration, and data-sharing strategies to improve cross-enrollment in SNAP, WIC, and Medicaid, aiming to reduce administrative burden and better serve families.
American Public Human Services Association (APHSA)
This FormFest profile examines how Massachusetts’ Department of Early Education and Care is modernizing its child care benefits system through human-centered design, making verification and application processes simpler, more compassionate, and more efficient for families and staff.
The study investigates how state agencies administering SNAP comply with Title VI of the Civil Rights Act by providing language access for individuals with limited English proficiency (LEP).
This publication shares ten ways states can improve start-to-finish customer experience for unemployment insurance claimants. These approaches can increase overall equitable access and system integrity for UI administration.
This annual report details the state’s strategic use of technology to enhance digital services, cybersecurity, equity, and efficiency across government, improving access and outcomes for all Minnesotans.
An in-depth report that examines how states use automated eligibility algorithms for home and community-based services (HCBS) under Medicaid and assesses their implications for access and fairness.
