USDS 2024 Impact Report
This report highlights the agency's role in transforming federal digital services through human-centered design, agile technology, and cross-agency collaboration.
This report documents how USDS has partnered with 31 federal agencies to improve service delivery in areas like tax filing, public health, broadband access, veterans’ services, and child care assistance.
It showcases the measurable outcomes of these partnerships—such as saving millions of processing hours, expanding broadband to 23 million households, delivering 749 million COVID-19 tests, and boosting customer satisfaction on SSA.gov by 53%. With over 700 technologists recruited into government roles, the report emphasizes how USDS is scaling digital capacity, modernizing public services, and achieving high returns on investment.
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