Example Human-Centered Design User Research

Paperwork Reduction Act (PRA) Usability Testing Guidance Memo

This memo provides guidance on conducting usability testing under the Paperwork Reduction Act (PRA), clarifying when PRA approval is required, and offering strategies for quickly implementing improvements based on usability feedback for federal forms and websites.

Organizations: Executive Office of the President (EOP), Office of Management and Budget (OMB), Office of Information and Regulatory Affairs (OIRA)

Published Year: 2024

Download Example

This memo from the Office of Management and Budget (OMB) clarifies how federal agencies can conduct usability testing of paper and digital forms or websites under the Paperwork Reduction Act (PRA).

It explains when PRA approval is required and when it is not, particularly in cases where fewer than 10 individuals are involved in testing. The document also discusses how agencies can implement improvements based on usability testing results through de minimis or non-substantive changes, helping to streamline the process and reduce public burden.