New York City Digital Equity Roadmap
This roadmap outlines NYC’s strategy to achieve digital equity by expanding broadband access, improving digital literacy, and fostering cross-agency coordination.
The roadmap presents an ambitious plan to close the digital divide through 11 new initiatives that build on existing efforts like Big Apple Connect and the city’s public computer centers.
It highlights persistent gaps—such as high broadband costs, lack of devices, and uneven access to digital skills training—and proposes solutions like citywide digital navigators, refurbished device distribution, and a centralized online hub for digital resources. The plan also establishes new governance structures including a Digital Equity Working Group and a Chief Digital Equity Officer to drive coordination, funding, and long-term strategy.
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