Example Human-Centered Design Service Design

Maryland Digital Playbook

The playbook is a comprehensive guide developed by the Maryland Department of Information Technology to assist state agencies in creating consistent, user-centered, and accessible digital services.

Published Year: 2025

This playbook outlines principles and standards for designing and building digital services within Maryland’s state government.

It includes brand pillars, design principles, accessibility guidelines, plain language standards, and website guidelines. Additionally, it provides a design system comprising reusable components and instructions to ensure uniformity and efficiency across digital platforms. The playbook also encourages community engagement through platforms like Google Chat and offers resources for continuous updates and improvements.