Boston’s Mattress Recycling Digital Service: Exploratory Brief
This exploratory brief outlines the City of Boston’s phased plan to build a digital system for scheduling, managing, and reporting mattress and bulky item recycling pickups.
The document details requirements for developing a resident-facing web form that allows households to book and cancel mattress pickups based on zoning and capacity limits, with automated scheduling, confirmation, and notifications.
It specifies address data integration, item tracking, daily zone capacity rules, and WCAG-compliant interfaces, while also defining administrative needs such as reporting queries and system flexibility for future updates. The brief also previews how bulky item collection will differ from mattress pickup, laying groundwork for scalable expansion of the city’s special collections services.
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