Vol. 3 Testing ballots for usability
This field guide provides practical guidance for conducting usability testing on ballots to identify design issues and ensure voters can successfully cast their votes as intended.
Produced by the Center for Civic Design as part of the Field Guides to Ensuring Voter Intent series, the guide explains how election officials can test ballots with real voters to identify confusion, errors, and usability problems before elections.
It outlines key steps for running usability tests—including recruiting voters, observing how they interact with ballots, documenting mistakes or hesitation, and analyzing findings to improve ballot design.
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