Rethinking the Loop: Encircling Public Benefits AI with Human Oversight
A report that defines what effective “human oversight” of AI looks like in public benefits delivery and offers practical guidance for ensuring accountability, equity, and trust in algorithmic systems.
This report, Rethinking the Loop: Encircling Public Benefits AI with Human Oversight, outlines why public agencies must embed human decision-making throughout the AI lifecycle—from design to deployment—to prevent harm and ensure fairness in benefits programs.
It details best practices such as inclusive stakeholder engagement, adequate resourcing, transparent interfaces, and structured feedback mechanisms that enable meaningful human intervention. Drawing on case studies and legal precedents, the authors argue that centering humans “in the loop” is essential to uphold rights, prevent bias, and maintain public trust as AI becomes increasingly embedded in social services.
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