AI and Government Workers: Use Cases in Public Administration
The report examines how AI deployment across state and local public administration such as chatbots, voice transcription, content summarization, and eligibility automation are reshaping government work.
The analysis surveys how public sector AI deployments, though often positioned as efficiency-enhancing, can inadvertently undermine the work of frontline public administrators.
These AI tools—ranging from chatbots and real-time captioning to summarization systems and eligibility decision algorithms—can erode institutional knowledge, heighten the administrative load on workers, and diminish decision-making quality when mistakes go unchecked. By spotlighting early deployments across states and cities, the report highlights unintended harms such as miscommunications, wrongful benefit denials, and the devaluation of worker expertise, especially when oversight and feedback mechanisms are lacking
Share this Resource:
