The article highlights how outdated and complex application processes often prevent eligible individuals from accessing critical social safety net programs such as Medicaid, SNAP, and unemployment insurance.
It discusses efforts by state and local governments, nonprofits, and technology providers to simplify enrollment, including integrating data systems, reducing paperwork, and using digital tools like text messaging and automated reminders. Featuring insights from experts and case studies, the piece underscores the importance of human-centered design in public service delivery, advocating for policy changes that make benefit programs more accessible, equitable, and efficient.
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