Executive Office of Technology Services and Security (EOTSS) Annual Report 2022: Digital and Data Services
This annual report details Massachusetts' strategic advancements in digital transformation, cybersecurity, and data services, emphasizing modernization efforts and enhanced constituent engagement.
The report highlights EOTSS’s initiatives to modernize the Commonwealth’s IT infrastructure, including the deployment of a Standard Operating Environment (SOE) across executive agencies, the consolidation of networks under the “One Network” project, and the expansion of the MassVoice platform for unified communications.
Digital and Data Services played a pivotal role in overhauling Mass.gov, creating approximately 70,000 webpages with nearly a billion pageviews, and developing tools like the Mayflower design system to assist agencies in delivering accessible digital services. The agency also spearheaded COVID-19 digital response efforts, producing multilingual content and platforms like VaxFinder and AlertsMA.Looking ahead, EOTSS plans to update its digital and data strategies, focusing on constituent feedback and analytics to enhance user experience.
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