Forms From Coast to Coast

Forms are more than just paperwork—they’re a gateway to essential services and a powerful tool for transforming government operations. In this panel, hear from four innovative local government leaders who are leveraging form data to proactively enhance services for residents while streamlining internal processes. From New York City’s Benefits Platform, which helps residents discover additional services they qualify for using existing form data, to Portland’s customized digital services, which tailor outcomes based on resident needs, these leaders will show how rethinking forms can reduce administrative burdens, improve efficiency, and ensure that people get exactly what they need. Whether it’s routing information to the right department or delivering targeted solutions, their approaches save time for both residents and staff. Join us for a discussion on modernizing outdated systems and using technology to deliver more effective public services.