Resource Human-Centered Design Service Design

How Login.gov uses roadmapping to build trust with its partners and the public

Login.gov created a first-of-its-kind, publicly-visible program roadmap and shares tips on how other programs can build their own roadmaps to improve transparency.

Author: Jeff Bordogna
Published Year: 2024

Login.gov created a publicly-visible program roadmap to increase transparency and build trust with agency partners and the public.

By regularly seeking stakeholder feedback, updating the roadmap, and aligning it with organizational values, Login.gov shows how transparent roadmapping can foster trust, improve alignment, and address challenges in digital identity management for government services.