This report provides a comprehensive analysis of administrative burdens, offering strategies to reduce unnecessary obstacles in public service delivery, with a focus on improving access to government services for underserved and marginalized populations.
This article highlights how the City of Saint Paul and Ramsey County are advancing equitable access to climate-resilient green careers through their participation in TOPCities.
This case study details the development of a document extraction prototype to streamline benefits application processing through automated data capture and classification.
A framework that helps policy and digital service teams interpret legislation by identifying user needs, intent, and implementation challenges to support more effective, human-centered government service delivery.
An online hub that connects WIC agencies and their partners through a national Data Matching Community of Practice, offering quarterly virtual convenings to share best practices, case studies, and peer learning on strategies to improve WIC outreach and enrollment.
A video tour by the NYS Design System team to help you learn how to quickly build accessible, mobile-friendly, user-friendly digital services with the Design System.
A practical toolkit that helps human services agencies coordinate programs and benefits to better support whole families through aligned policies, processes, and service delivery.
An on-demand webinar showing how counties can design, fund, and measure local wage boost pilots to strengthen the child care workforce and support economic participation.
This logic model outlines a digital inclusion program designed to expand digital literacy, device access, and technical support for residents through youth leadership and community partnerships.
