A guiding framework for designing, building, buying, and maintaining digital government services in Nova Scotia that emphasizes trust, inclusivity, sustainability, and public value.
This research used observational research with unemployment insurance (UI) claimants to identify pain points in the application process and inform customer experience improvements.
A data snapshot summarizing enrollment, participation, and early characteristics of workers and facilities participating in a child care wage boost pilot.
A webinar presenting fresh data on how young adults aged 22 are faring in terms of poverty, employment, education, living arrangements, and access to public benefits.
This blog presents a service blueprint that maps how expanded SNAP work requirements will affect the application, eligibility, and maintenance processes—and offers design recommendations to reduce administrative burden.
This internal glossary defines key terms and concepts related to automating enrollment proofs for public benefits programs to support shared understanding among product and policy teams.
The story of Andrew Petrisin and the FLOW system demonstrates how the U.S. DOT successfully overcame barriers in government tech by building a collaborative, user-centered logistics platform that provided value to stakeholders during the 2021 supply chain crisis.
This webpage from the U.S. Department of Labor (DOL) provides guidance on improving mobile usability for Unemployment Insurance (UI) systems to enhance customer experience and accessibility.
With the extension and expansion of P-EBT during COVID and the Food and Nutrition Service releasing new guidance, states have an opportunity to effectively deliver essential resources to children and families. Code for America built this toolkit of resources to share recommendations and promising practices around the implementation of P-EBT and to support state agencies and partners tasked with the development of P-EBT programs.
