Topic: Management
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Chief Customer Experience Officer
This is a job description for the role of Chief Customer Experience Officer (CXO) from New York State.
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Wielding a Theory of Change for Digital Transformation in Government
This essay explores how a ToC is made explicit with various audiences.
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Impact Reporting by Government Digital Service Teams
A comprehensive analysis of how government digital service teams document and communicate their impact across federal, state, and local levels. This report aims to identify key reporting trends and practices to help teams develop impact narratives that demonstrate their value to stakeholders.
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Minnesota IT Services 2024 Annual Report
This annual report details the state’s strategic use of technology to enhance digital services, cybersecurity, equity, and efficiency across government, improving access and outcomes for all Minnesotans.
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Executive Office of Technology Services and Security (EOTSS) Annual Report 2022: Digital and Data Services
This annual report details Massachusetts' strategic advancements in digital transformation, cybersecurity, and data services, emphasizing modernization efforts and enhanced constituent engagement.
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Leadership Lessons From Chief Digital Service Officers
An April 2024 Chief Digital Service Officers (CDSO) gathering included discussions about the realities of digital service leadership in government. These discussions are summarized in infographics offering valuable perspective to emerging digital service teams.
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Creating a Hiring Question Bank for Digital Service Teams
Event recap from DSN Webinar: Digital Service Team Hiring Insights and Question Bank
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City of Boston’s Ordinance to Ensure Gender Inclusivity on City Forms
Legislation to ensure gender inclusivity on forms in the City of Boston.
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Hiring Question Bank for Digital Service Teams
A toolkit with interview questions for digital service teams hiring digital talent to leverage.
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State-level Digital Transformation Policy Scan
Delve into our exploration of the executive orders, legislation, and administrative rules and guidance that shape government digital transformation across states and territories with our database and visualization tools.
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Digital Service Team Mapping
A living dataset housing information related to various digital service teams.
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Hiring Spotlight: Maryland Family and Medical Leave Insurance
The Digital Service Network (DSN) recently sat down with the Maryland Family and Medical Leave Insurance (FAMLI) team to learn more about an exciting role they’re hiring for.