Topic: Management
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Hiring Question Bank for Digital Service Teams
A toolkit with interview questions for digital service teams hiring digital talent to leverage.
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United States Digital Service Origins
This is an independent oral history archive documenting the founding and early development of the U.S. Digital Service (USDS) between 2009 and 2015.
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Impact Reporting by Government Digital Service Teams
A comprehensive analysis of how government digital service teams document and communicate their impact across federal, state, and local levels. This report aims to identify key reporting trends and practices to help teams develop impact narratives that demonstrate their value to stakeholders.
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Interview Template Digital Delivery Assessment
This interview template includes questions designed to help teams conduct exploratory, semi-structured interviews with government stakeholders involved in program delivery to gather information that can help them evaluate the status quo of digital delivery in their organization.
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Learning From the Colorado Digital Service
Digital service (DS) teams across the public sector are working to improve how services are delivered to residents. These teams exist at all levels of government and are iteratively using data, technology, and human-centered design to reframe how residents interact with government.
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Wielding a Theory of Change for Digital Transformation in Government
This essay explores how a ToC is made explicit with various audiences.
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Leadership Lessons From Chief Digital Service Officers
An April 2024 Chief Digital Service Officers (CDSO) gathering included discussions about the realities of digital service leadership in government. These discussions are summarized in infographics offering valuable perspective to emerging digital service teams.
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The New York City Artificial Intelligence Action Plan
Road map for the use of Artificial Intelligence (AI) for New York City
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What does it take for a public interest technology project to succeed?
Successful public interest technology projects require active leadership engagement, robust organizational support, and well-defined project scopes.
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What works in training government partners: insights and recommendations
The article discusses effective strategies for training government partners in digital services, emphasizing the importance of prioritizing training, setting clear objectives, and fostering mutual understanding and trust.
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Investigating the Structures and Budgets of Digital Service Teams
Presentation covering the findings of a research study analyzing the structural and budgetary layout of of eleven US-based Digital Service Teams (DSTs) at the municipal, county, and state levels.
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People and Culture Coordinator
This is a job description for the role of People and Culture Coordinator from the Canadian Digital Service (CDS).