This is a working list of plain language Spanish translations and recommended usage for common unemployment insurance terms. All content contained in this glossary has been tested and validated for readability and comprehension with Spanish speakers who have limited English proficiency.
This Executive Order mandates citywide actions to make government information more inclusive, accessible, and understandable through digital accessibility and plain language initiatives.
This executive order establishes a statewide effort to enhance accessibility by requiring all state agencies to use clear, concise, and easily understandable language in written communications.
Ruling from the FCC granting the U.S. Department of Health and Human Services (HHS) to confirm that federal and state governmental agencies working in conjunction with local governments, governmental contractors, and managed care entities acting under contract with state governments may, under certain circumstances, make autodialed and prerecorded or artificial voice calls or send autodialed text messages to raise awareness of the eligibility and enrollment requirements for these governmental health care programs without violating the Telephone Consumer Protection Act (TCPA).
This project portfolio page details a human-centered service design partnership with the Michigan Unemployment Insurance Agency (UIA) to revitalize and streamline the state's unemployment benefits system following crisis-level strain.
This study found that using state-specific names for Medicaid programs increased confusion and reduced both positive and negative opinions about the program.
This resource is a communications toolkit designed to help states and stakeholders inform Medicaid and CHIP recipients about the eligibility renewal process, ensuring they take necessary steps to maintain or transition to alternative health coverage.
